Terms of Service

You are responsible for the activity on your account and for keeping your credentials secure. Notify us immediately if you suspect unauthorized access. We may suspend accounts that violate these terms or applicable law.

You own the health data you upload or sync (lab results, doctor's notes, wearable streams, etc.). You grant WellTrace a limited license to process that data solely to operate the service for you — generate insights, render charts, and respond in chat. We do not sell your data. See our Privacy & Security page for details, including encryption, retention, and export/delete rights.

Vita and other AI features use large language models and statistical methods to surface patterns in your data. AI output may be incomplete, outdated, or wrong. Verify anything important with a clinician before acting on it.

When you connect a wearable, lab, or provider integration (e.g., Oura, Apple Health), you authorize WellTrace to access that data on your behalf. Those services are governed by their own terms and privacy policies. We are not responsible for outages or changes in third-party APIs.

You agree not to (a) upload data you don't have rights to, (b) use the service to provide medical advice to others, (c) attempt to access other users' data, (d) probe, scan, or test the vulnerability of our systems without permission, or (e) use the service to violate any law.

Paid plans renew automatically until canceled. You can cancel anytime; access continues through the end of the current billing period. Prices may change with notice. Refunds are handled on a case-by-case basis under applicable consumer law.

The service is provided "as is" and "as available." To the maximum extent permitted by law, WellTrace disclaims all warranties — express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate.

To the fullest extent permitted by law, WellTrace and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or health outcomes arising out of your use of the service. Our total liability for any claim is limited to the greater of (a) amounts you paid us in the 12 months prior to the claim, or (b) USD $100.

You may stop using WellTrace and delete your account at any time from the Privacy page. We may suspend or terminate accounts for violations of these terms. Upon termination, your data is deleted per our retention policy unless retention is required by law.

We may update these terms as the product evolves. Material changes will be communicated in-app or by email. Continued use after the effective date constitutes acceptance.

These terms are governed by the laws of the jurisdiction in which WellTrace is established, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer protection law provides otherwise.